The Opportunity:

The Email Marketing Manager is responsible for the strategy and success of the Email & SMS marketing programs, and for meeting program revenue goals. The person in this role will have a high level of exposure to multiple functions to ensure that email initiatives are launched and completed on time with aligned goals and executed with the highest degree of accuracy and effectiveness. The ideal candidate will have a unique mix of technical ability, email/online marketing experience, experience working with cross-functional teams, and project management skills.  

This is a great opportunity for an organized, highly motivated individual who thrives in a fast-paced e-commerce/retail environment with a focus on data-driven strategies and has 7+ years of email marketing experience. 

 

Responsibilities:

• Plan and execute ongoing email & SMS campaigns to meet revenue goals via a mix of campaign types including conversion, engagement, retention, win-back, browse, cart abandonment and any additional campaigns that may be created. 
• Own the entire process of email & SMS list segmentation and email production. 
• Create, manage, and proofread creative briefs that ensure proper messaging to customers. 
• Accountable for maintaining a good relationship with internal teams and external agencies, excellent communication skills.  
• Work cross-functionally with other departments such as merchandising, technology and other company departments. 
• Work with the internal creative team, thoroughly QA and set up emails for sends. 
• Analyze and report on key email metrics: deliverability, open rates, click-through rates, response rates, and revenue generated. Maintain a reporting dashboard. 
• Responsible for list growth, deliverability, and audience segmentation  
• Leverage data to create personalized email campaigns to improve personalization.     
• Create and optimize automated messages. 
• Be a subject matter expert in the capabilities of our email platform to ensure we are using all possible features and find/test new areas of opportunity. 
• Monitor the retail industry’s latest email marketing trends and identify potential email marketing opportunities.  
• Stay up to date with all the best practices, emerging trends, and principles email and SMS programs. 
• Diagnose, identify and be proactive on any issues that may arise within the email strategy and ESP. 
• Develop program strategy to deliver revenue goals.  
• Knowledge of CAN-SPAM Act and CASL for email & SMS. 
• Other responsibilities as assigned.  

 

Qualifications:

• 7+ years of demonstrated expertise and hands-on experience in email marketing (e-commerce/retail preferred). 
• Experience working directly with an ESP (Listrak, etc.) and analytics tool (Adobe Analytics, etc.).  
• Proven track record of success in developing, initiating, analyzing and adjusting email marketing campaigns including customer acquisition, retention, loyalty and reactivation.  
• Exceptional quantitative skills to analyze email marketing campaign results and recommend strategies for improvement.  
• Ability to make data-driven business decisions.  
• Effective written and verbal communication skills and outstanding attention to detail  
• Self-motivated, results-oriented, entrepreneurial, passionate, proactive, creative and a team player.  
• Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction.  
• Strong relationship building, leadership and project management skills. 
• Experience with high-end, niche, or design-driven markets such as lighting or home furnishings, a plus.

 

Location: Sacramento, CA
Compensation: $80,000 - $95,000 annually  
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

The candidate would lead development of key areas of eCommerce stack which is mix of home grown and commercial systems, and several SaaS based integrations.  The candidate must have hands-on experience leading eCommerce implementations with proven ability in design, architecture, technical development and application support.

Responsibilities:

• Provide technical leadership in implementation of our strategic roadmap 
• Design, develop, integrate solutions that is feature extensible, scalable, secure and performant
• Be a Technical lead to developers operating in different timezones for development and support needs.
• Perform hands-on development (Python, SQL, Shell, JavaScript, React).
• Perform application support, on-call responsibilities, and actively engage in hands-on problem solving.
• Responsible for on-time and quality commitments, and application support SLA.
• Collaborate with cross-functional teams internal or external partners for implementation needs.  
• Understand business need, priorities, drive creative thinking to solutions, develop proof-of-concepts.
• Drive best practices in development lifecycle. 

 

Qualifications:

• 7+ years development experience in eCommerce, with functional knowledge in PIM, OMS, Inventory systems, ERP, Micro Services, ESB and Integrations layers, front-end technologies e.g. React/Bootstrap. 
• Strong development experience (7+ years) in – Python, JavaScript, shell, SQL, React/Bootstrap is a must
• Strong experience in SQL and databases(5+ years) – either MySQL and or SQL Server is a must.
• Proficiency with Linux OS (5+ years), shell scripting is a must.
• Experience with agile development, release lifecycle, use GitHub, Jenkins, other Release management tools, Testing / Automation tools  is a must
• Experience in Technical lead roles working with globally distributed developers, QA is a must
• Reasonable experience in technical project management.
• Strong development experience with web services – SOAP / REST, SaaS integrations, ESB, Micro Services
• Strong background in data management, data quality, and governance principles.
• Proficiency with other tools –e.g., MS Teams, MS Office, JIRA, Confluence, VSCode, Eclipse,Vi, etc.
• Experience with Internationalization implementations is a plus.

 

Key Performance Metrics: 

• Possesses hands-on technical skills to make an impact -   influence, coach, train others.
• Ability to self-organize, manage priorities, set expectations, sound  technical project management skills
• Demonstrates strong critical thinking with urgency, and a problem solver
• Analytical, data driven - ability to understand metrics, business context, decisioning and reasoning.
• Creative thinker who balances solutioning with practical needs that drive result and impact.
• Strong verbal and written communication skills.
• Strives to think of end users and customers and getting it right for them
• Comfortable managing ambiguity and rapid changes in a fast-paced environment
• Approaches tasks with optimism and a forward-thinking approach

Location: Sacramento, CA / Walnut Creek, CA / Northern California (Hybrid Schedule) 
Compensation: $120,000 - $170,000 
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity:

Lumens is seeking an experienced eCommerce User Experience Designer to lead our user experience practice. This role will lead UX design, be a tireless advocate of the customer, influence vision and implementation of new features, and act in an advisory role for cross-functional teams and groups throughout the organization. The ideal candidate designs current and future user experiences for out eCommerce channels that meet long- and near-term business goals and user needs (e.g. KPI’s and user success metrics). These will be in support of the organizational roadmap while effectively collaborating with managers, product managers, engineers, and researchers. The User Experience Designer is responsible for maintaining the user experience design vision that optimizes the website experience by addressing customer friction points, reviewing and prioritizing voice of the customer feedback, and developing best-in-class eCommerce experiences.

 

Responsibilities:

• Champion user experience design throughout the organization and contributes to making it an essential process for improvement and innovation.
• Serve as a subject matter expert and thought leader on user experience design.
• Contribute to the early stages of the design process, from research through concepting, prototyping, and building, but also supporting the later stages of feature development to ensure integrity of design principles.
• Effectively apply consumer insights to a variety of digital solutions including but not limited to: journey maps, UI flows, and storytelling deliverables.
• Use and be an advocate for the human-centered design process, as well as act as a design generalist.
• Work through design problems from beginning to end: conceptualize new features, designs, storyboards, workflows, interactions, wireframes, high fidelity mockups, and design standards based on business goals and user research.

Qualifications:

• 5+ years of digital eCommerce product or service design experience.
• 3+ years of hands-on user interface or interaction design with human-centered design approaches, methods, and tools to solve complex problems.
• Extensive knowledge of eCommerce technologies, including eCommerce platform capabilities and complementary website tools.
• Ability to communicate and translate UX insights/strategies into astute design layouts and systems, strong understanding of sound design principles.
• Comfortable as a design generalist with a diverse toolkit to understand, build and communicate an end-to-end- experience (e.g. Low-fidelity sketching, user journey, mapping, wireframes, prototyping, service blueprinting, creating experience or design principles).
• Proficient in in common design tools such as, but not limited to: UXPin, Axure, Abstract, InVision Studio, Sketch, Figma, Adobe CC and business support applications including JIRA and Confluence.
• Ability to read, write and interpret business and technical documents.
• BA/BS in Design, preferably in UX related fields of HCI, Industrial Design, Product Design, Architecture or Graphic Design preferred.

 

Personal Characteristics:

• Proven passion for customers and getting it right for them
• Innovative thinker who balances creativity with driving business results
• Strong collaborator who embraces change, designs with curiosity and empathy, and brings a positive, optimistic mindset to the team of project managers, product managers, business leaders, brand marketing and design
• Tolerance for ambiguity and superpower for translating it into organized and clear steps
• Comfortable discussing and facilitating discussions with colleagues and senior leadership
• Possesses proven organizational skills with attention to detail and the ability to prioritize and manage competing demands

 

Location: Sacramento, CA or Walnut Creek, CA / Remote for the right candidate

Compensation: $90,000 - $125,000

Benefits: access to health benefits + 401K + 3 weeks annual paid time off